Samuel Rodriguez MCP
6512 181 ST NE Kenmore, WA 98028
Cell: (206)422-0772; a-samrod@hotmail.com
SUMMARY OF QUALIFICATIONS
Proven track record in desktop support, customer service, systems Engineer/Analyst as well as a Windows Administration; with the expertise in healthcare and HIPAA. Looking for a challenging position as Windows IT consultant for Solutions in support engineer analysis and administration where my experience supporting windows servers and desktops can be best utilized.
• Education: B.S in Pre-Medicine, University of Merida, Venezuela (1993); Certifications and/or training for HIPAA, MCSE, MCDBA and A+, MCP, Software Testing (STEP), Project Management.
• Experience: Backups, remote administration, desktop support, terminal services, user administration, active directory, DNS, security policies, VPN, IIS, Remedy, software licensing, HIPAA, Medicare, Medicaid, Healthcare management and estimating, Sales Analysis, Collections software, Customer Service, and Systems Administration.
• Databases: SQL Server 2000/2005 and Access.
• Operating Systems and Enterprise Editions of: Windows 9x, 2000, XP, 2003, 2008 and some Linux.
• Bilingual fluent in English and Spanish
EMPLOYMENT HISTORY
12/08 – Present Principal/Owner of www.itExpand.com (Kenmore, WA)
Website design, hosting Software/Hardware, engineering, Database design, Graphic design, Internet Branding Consulting, Document Control, CMS management/automation engineering, Business Rationalization Consulting, Internet Server Management, Security Consulting, Search Engine Optimization, Enterprise Level CMS, Content Integration, Plug-in/Custom Modules, Collaboration/Interactive, Doc/Records Management, Portals Technology, Advanced Security, Process Automation, Regulation Compliance create professional "Enterprise Level" CMS Web Applications using Microsoft’s open source cutting edge ASP.NET (with MSSQL) Framework technology. This includes creating and deploying projects such as commercial web sites, corporate intranets and extranets, eCommerce sites, online publishing portals, and custom vertical applications. The framework is designed to be “User Friendly” to make it easy for users, administrators, and moderators to manage all aspects of their projects. www.itExpand.com also provides IT Managed Services as Backup (on and off-site), Business Process Reengineering, Disaster Prevention/Recovery, E-mail Exchange Support, Firewall Management, IT Outsourcing, Network Security & Support, Network Monitoring - 24/7, PC management, Server management, Software Support, Software Development, Software Evaluation. www.itExpand.com represents an IT holistic company undertaking small – midsize Business E-commerce needs
5+years experience as a systems Analyst/Admin and/or operations support systems Engineer with Experience administering, troubleshooting Windows Server 2003, SQL 2005 an IIS. Experience working in a detail-oriented, fast-paced environment. Remote monitoring and management, backup of maintenance jobs of Windows 2003 & 08 SQL and IIS Enterprise servers, Remote monitoring and management of e-Services applications and services,. Execute reoccurring maintenance tasks and patching of systems and services. Initiate support requests and work with datacenter staff to the resolution of issues configuration and setup of software on systems troubleshooting system, network and service issues.SharePoint 2008 administration, configuration and support, Business Intelligence and Collaboration solutions.
6/07 - 11/07 Tier 2 Support Specialist Bill & Melinda Gates Foundation
Desktop-Network Services Solutions to Bill & MelindaGatesFoundationDataCenter and Technical Support on their users’ desktop systems its peripherals. supported, deployed, configured, install end-user desktop hardware, software, digital desktop phones, service tickets, management activities of tracking software Licenses, requisition equipment, Data Center Server Racks updates. Coordinated employee transition activities for IP phone sets, desktop systems, managed user accounts, SMS, remote access accounts management, A/V, laptops & projectors, operation of video cameras, teleconferencing systems, Build-out, and inventory control of A/V Carts. Excellent customer service, via phone-in person, recorded customer contacts, issues, documented impact to customer, communicated externally - internally on IT departments through a complete resolution, Customer advocate/liaison with other supporting staff, metrics reporting,, on-call support after work hours.
Technologies used: InfraEntreprise, SecureCRT 5.1, Data Sources (ODBC), SMS
9/06 – 3/07 System Administrator II – Desktop/Software Support II - Boeing Corporation (Contractor WA Man Power/Unisys)
Systems Administration Support II for Dell–Unisys Service Incident desktop/software for Boeing employees. CSR resolved desktop, remote connections, web applications, CMR Remedy, SRMS Management, priority tickets SI/SO, Waybill W1/W2, re-imaged WIN2K, XP pro, Windows Server 2003, Safeguard WDE, back ups Dataprotector-ZBackup, rejoined domains, configured Z token, routers, fiber optics replacement, replace components for Dell-IBM’s laptops/computers, Meet SLA on ETA a 98% resolution. Testing, configuring networks layers, manage profiles, analyze counters metrics streaming out equipment performance issues. Upgrade security settings-firewall, DNS, DHCP, IPSec-VPN tunnels as BCWIN, Objects Management DC, Troubleshooter Registry files, Enterprise CAD/CAM Catia-Enovia, Configurator, Great Plains, Hummingbird 9.0, Oracle home 8.1.7, Software Express, Black Ice, Mozilla, Citrix ICA client/Web configurations 9.150, REDARS, Net meeting, Voip, Hot fixes Server/Host releases.
4/06 – 9/06 Support Analyst II/System Engineer II -Microsoft (AditiContractor WA)
Systems Analyst II/Engineering support I. Former co-founder CNSSA focused on Communication, Storage for Microsoft's MSN property. Operational product development, engineer test teams in pre-release product cycles and post-launch operations ensuring highest quality of service for ABCH, Storage, Messenger and Spaces. Implemented, integrated and serviced architectures; designed, maintained, Architect and supported the new strategy Tasks for the automated recurrent Management activities in Propagations, Security Patches, and Quick Fix Engineering (QFE). Deployments tasks to 5000+ servers (time-jointly) Managed applications for performance resolution, optimization, development of Golden Technical documentation (TSG). Participated on automated Tasks for monitoring, fine tuning, revenue-optimization; technical expertise in critical pre-production systems issues Identified root causes. Mitigation options deployments; improved outsourcing procurement achieved exposed 99.999% service availability for these High Key Microsoft Live Sites properties.
Tasks And Publish Documentation (TSG’s) : POD Rolls with/withoutnstall Provision_BOT,Federation_PPE,BAPPID,Messenger_CNCT,Messenger_VR,Patching_CS,DP,WA&WC&WS,WM,GW,SS,OW,OC&IS,TGW,PNRP,QFE_Rollout_PS,Deploying_Images,SiteScope, MSN Notify, Log_Flush, ticket creation-UTS, Octopus, XML files, Msgrcon, Front End QFE roll without install, POD out of rotation, Perfmon, C&S FE Security Patch, , Storage BE iSecurity Patching, MSN Storage SQL , ABCH & Storage Web Server (file) - Reboot, MSN Storage FE – CFS Reboot, BOT Management Audit Project, ABCH FE - Cycle Web Services, Task Execution Framework among new business development andSharePoint 2003 administration, configuration and support, Business Intelligence and Collaboration solutions.
8/05 – 1/06 Support Analyst I/System Administrator II - Microsoft (Graythorn Contractor WA)
Microsoft Corporate Operations supporting internal, external customers; MSCOM Operations Portal Extranets for the Microsoft's Independent Content Partners (ICP). Support of various SLA (Site Level Agreements) for Independent Content Partners and internal customers. Internal systems and CRM tools, web content tools as DMT (Download Management Tool); Webmetrix, MS-I, MS-DMC, MSCOMTOOL BOX, Regsys, Fwlink, Primus, customerweb and Mscomhelp. MOM, OW (Operation Workbench), Cluster Sentinel, IMQ, Pubwiz 8 and 9, Sitescope, MSE (Microsoft Service Enterprise) Ticketing, Soc Ticketing, IAdmin, Exchange, , Proxy servers, IIS.6.0 and SQL server 2005. Tier 1 issues for Network Operation Global Spanish Business Intelligence supporting multiple domains under
www.microsoft.com sites. Executive representative and leader of the Spanish Team.
2/02 – 7/05 Systems Engineer I- Set Technologies International. Bellevue, Washington
I worked for a small consulting company supporting client desktops and servers. My responsibilities included project management, backup setup and administration, desktop and server setup, PC repair and upgrades, user administration and policies, some network administration, cable management, system upgrades, desktop support and customer service. Also have setup and administrated raid server (0+1). Software has included Windows XP, Windows server 2000, Windows server 2003, Office XP, Visio 2000, IIS and Active Directory.
1/01 – 2/02 Systems Engineer I- HealthCare Network Solutions, Inc. Bellevue, Washington
Worked for Startup Company providing desktop support, software testing and sales support (left when company ran out of funds.) Responsibilities include administration of company computers running Windows 2000 Server; troubleshooting hardware diagnostics; Printer/Fax Maintenance; Helpdesk support for level 1 issues; and setup of new systems. The software supported included Office 2000 and XP, Windows 200 and XP. Also responsible for testing of the company's healthcare application; this testing involves the verification of the user interface; application business rules and validating the system will meet HIPAA compliance.
2/94 – 1/01 Owner and Operator - Lakeview Home Care, Inc. Seattle, Washington
Administrator and Provider of multiple offices including management of daily health care of 12-24 Residents and 1-10 employees for 7 years (24x7). Elaboration and revision of plan of care, coordination of client care plans with families, design and implementation of health management programs, resident mental and physical assessment, evaluations and promotion of continuing education for staff. Elaboration of patient initial admissions assessment, discharge, behavior modification planning and managing control inventories, assessments of care, care plans, service plans, Medicaid state contract, and charts of patients, government forms and general business procedures of related to Assisted Living Industry. Supported a growing customer base with demanding needs. Secured account retention of 85%. Experience in financial budgeting, potential injury devices and advocating of patients' rights and many others applicable tasks in the medical field and Internet proficiency.
EDUCATION
2002 Certificate, Microsoft Certified Database Administrator (MCDBA)- Bellevue Community College. Bellevue, Washington.
2001 Certificate, Microsoft Certified Systems Engineer (MCSE - Strategy Computers. Bellevue, WA Microsoft -Windows Professional MCP)
2000 Certificate, +A Computer Repair - Strategy Computers. Bellevue,
1996 Certificate, Medical Assistant - Seattle Vocational Institute. Seattle,Washington
1993 B.S., Pre-Medicine - University of Merida. Merida, Venezuela (5 years)
REFERENCES Documents and references Available upon request